We offer FREE delivery to England & Wales.
For Scotland orders, please get in touch for a delivery quote.
We do not currently offer delivery outside of mainland UK, or to the Scottish Highlands.
We do not currently offer international shipping.
Timescale
Delivery Information
You will receive advance notice of a day and time for delivery within approximately 10 working days, and delivery can take up to 15 working days from order date.
Our delivery service is based on delivery to the property entrance. If you have additional requirements, please contact us.
We use a single-person delivery service. Please ensure that you are available and able to assist with unloading upon delivery of your item/s.
In case of return, items must be received back in the same condition as delivered and returns are subject to a £100 collection fee.
For more information on the delivery process please contact us.
By using our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions, you should not access our website or place orders.
These terms relate to sales over the Internet, in person and over the phone with GVA.
The contract made by you online with us incorporates these terms and conditions, which shall prevail over any terms and conditions proposed by you.
You should not proceed with your purchase until you have read and agreed to these terms and conditions.
1.We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by us.
2.All dimensions specified by us are approximate. Please call or email ahead if a small change in size may deem the item unusable.
1.You must pay by credit, debit card or PayPal at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us to purchase products offered by us on our website will be correct; that the credit charge or debit card you use is your own, and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to validate your credit charge or debit card details before accepting your order.
2.Any eligible discounts cannot be applied once an order has been placed.
3. Payment will be taken in full at the time of the order. We can also accommodate partial payment to reserve an item.
4.Your order is only confirmed once payment has been made.
5.For all orders – any changes made to the content of your order will have an impact on your delivery date. Therefore, we may be unable to deliver your goods on your confirmed delivery date should change occur, and if so, a new delivery date will be given. In some cases, a change in the delivery date will incur an administration fee.
6.You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carrier’s delivery staff consider that access is unsafe, we will not deliver the goods until safe access is provided. If we cannot deliver the goods due to there being no safe means of access, we reserve the right to cancel your order and refund the payments subject to our refund policy.
7.If you are unable, for whatever reason, to take delivery of your courier delivered goods on the confirmed delivery date arranged, you must inform us at least two working days in advance so that another date can be booked. Our carriers may charge an administration fee of £55. If, through no fault of their own, our couriers cannot gain access or establish contact on the date agreed, return charges will apply.
8.For deliveries using our parcel carrier service, if you do not contact the carrier within the specified time on the attempted delivery card through your letterbox, the item will be returned to us. In this instance, return charges will apply and will also be applicable immediately after the items have left our warehouse.
9. In the rare instance that goods are damaged in transit, our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof. If items are received damaged, please contact us immediately and we will rectify the problems as soon as possible.
10.Please do not ask our carriers to arrange exchanges directly as information is not always relayed to us correctly. If an individual driver from our carriers tells you that they will report and take care of this, please ignore this and be sure to email or call us directly. Please report damages within 24 hours of delivery with proof of the damage from a photograph to facilitate allowance, exchange or refund of the item.
11.The time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of GVA or any reasonable rescheduling of delivery.
1.Due to our stock’s nature being antique and second-hand items, all items are sold as seen. The customer is liable for a £100 return delivery cost which will be deducted from the total refund, unless the item is damaged or faulty. In this instance, you must make contact within 24 hours. Please see our Returns Policy for further details.
2.Our products have detailed condition reports with extensive photographs to assist with your purchase. If you require further information on an item, please contact us.
3.Refund requests based on delivery damage must be reported within 24 hours of delivery. With the nature of antique products, the condition is used, and items will not be eligible for return where dimensions and descriptions were accurate but don’t fit the customers’ requirements.
4.Please do not return items without prior authorisation. The returns authorisation is valid for up to 7 days only from delivery.
5.Goods sent back without prior returns authorisation will be returned to you, and the cost of delivery charged to your account.
6.Subject to your statutory rights, products made or altered specifically for you may not be returned, nor will we provide any refund unless they are defective or damaged in transit.
7.Please note on rare occasions, due to extreme climate changes in shipping, you may find slight swelling on doors or drawers, thus making them stiff to open. It is important not to return or refuse the item if this is the case. Usually, this will rectify itself in a matter of 7 days once the timbers adjust to their new environment and heating conditions; you may also find that simply swapping the drawers will remedy this. However, on rare occasions, the timber movement may not settle, and you may need to sand or shave a small amount from a drawer or door, if so please shave from the bottom of the drawer front or the side of the door as this will not be noticeable with regards to the look of the furniture. A simple touch of furniture wax will then protect any adjustments made. Please could we ask you to bear in mind that you are purchasing natural timber products where slight timber movement in shipping is a slim possibility. Therefore stiff drawers or doors will not be deemed as faulty or defective. This means you are purchasing our furniture on the understanding that any necessary simple adjustments would need to be undertaken by the customer at the customer’s expense.
8.If we deliver incorrect or damaged goods, please contact us within 24 hours. If you discover any defect in the goods for which you require compensation or other remedies, you must report the defect within 7 days of the date you receive them to be eligible for a refund. Please keep the products purchased in a saleable condition and retain the original packaging in the condition we provided it. Should it be deemed impractical to offer a replacement, re-delivery or re-selection of any damaged or faulty items, we reserve the right to offer an allowance against a repair or a refund for your purchase.
9.We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
10.We will arrange to repair or replace a defective or incorrect item free of charge. Should a replacement no longer be available or circumstances determined by the seller make a replacement impractical, we may replace it with a part that most closely matches it. Alternatively, at the seller’s discretion, an allowance may be made for customers to arrange a local repair.
11.We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.
12.Site contents and disclaimers: Every effort is made to ensure our website’s complete accuracy; however, some prices/details contained on the website may change from time to time, and errors may occur. We will use our best endeavours to rectify any errors as swiftly as possible, but we cannot be responsible for any losses incurred.
13.To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.
14.GDPR and data protection: We process your personal data per the General Data Protection Regulation and the Data Protection Act 2018.
15.We do not store credit card details, nor do we share customer details with any 3rd parties.
16.Caring for your furniture: Quality wood furniture is an investment that can easily last a lifetime and beyond with the right care. It’s surprisingly easy to look after, and a small amount of care will extend your furniture’s life considerably.
17.Do blot up spills immediately with a soft and slightly damp cloth. Use coasters and tablecloths during use.
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Payment is required upon ordering, also items can be reserved with a partial payment.
We use PayPal and iZettle to accept payments on the GVA website, over the phone and in the showroom. We accept Visa and MasterCard in-store and online via PayPal and iZettle.
You do not need a PayPal or iZettle account to purchase goods using PayPal or iZettle. You will be required to securely enter your card details online and recite them over the phone, and you can use our chip and pin device in the showroom to pay, which also offers payment via Apple Pay and Google Pay.
We take customer data security extremely seriously, and all payments are handled securely and confidentially, using the highly accredited PayPal and iZettle platforms.
Your payment details are never stored on our GVA systems and are only used to take payment at the time of purchase directly.
We always want our customers to be 100% happy, but in case you don’t love your purchase as we guarantee to refund any item. Returns can be requested within 7 days of receiving your order.
Returns
You have 7 day from the date you received the item to request a return. Please do this by emailing GVA
Shipping
Once we’ve received your refund request, we’ll get it booked in for collection with our couriers, who will be in touch directly to arrange collection details.
Please note that all returns should be sent back in the same condition you received them. You will be notified by email once your return has been received.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
When the return is approved, we will initiate a refund to your credit card or original method of payment minus a £100 collection and administration fee. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Contact Us
If you have any questions on how to return an item, please do not hesitate to contact us on 07973954284 or email GVA
